Care Giving: Effective Communication
A lot of our problems as care givers are of our own making because of our style of communicating with the person we’re caring for.
In the last several posts, I’ve written about the importance of not assuming the role of parent to the one you’re caring for. It turns out that we often sound like a parent because of the way we attempt to communicate. We can avoid that by intentionally adopting a different communication style.
Here are some general guidelines that will help you.
- Avoid phrases such as: “You should …”; “You need to …”; “You’re going to have to …”; “If you don’t … then …”; “Why didn’t you …?” “I can’t believe you …”
- Use phrases such as: “I’m concerned about … Would it be okay if we talked about that?” “I’ve noticed that you’re not … Would you be willing to discuss why?” “This doesn’t seem to be working very well. How do you feel about it? Can we explore some other options together?”
This works for several very simple reasons:
- You’re showing respect.
- By asking permission, you’re restoring a feeling of control to someone who likely is struggling with feeling that they are losing control of their own life.
- Stating your observations, feelings, and guesses leaves the door open to further constructive discussion.
This approach does take more effort and thought. And asking permission always carries a risk that the other person will say no. But in my experience, care givers who follow this communication strategy find that it lowers the stress levels on both sides and results in achieving good outcomes.
Great thoughts. I appreciate #1 and #2! Using teh words you suggest opens communication in so many ways.
Great thoughts!
Chris Gallagher’s last blog post..Discovering your R.O.L.E.
I wholeheartedly agree with your approach. While I had to “mother my mother,” which for me meant caring for her physically and emotionally (she had Parkinson’s and Alzheimer’s), I found that it was important to both of us that I honor her, speak to her with kindness, give clear directions, learn to back off when I felt an angry or frustrated edge come up in my voice. My mother (and all human beings) deserve respect, to be honored, and how I spoke with her, not to her, had to reflect that.
Thanks for a great blog!
Carol D. O’Dell
Author of Mothering Mother: A Daughter’s Humorous and Heartbreaking Memoir, available on Amazon
http://www.mothering-mother.com